When I need assistance with my site, Mitch as well as the rest of the team are always on top of it every time. He always takes the time needed to resolve any issues and completely explain in excruciating detail how to rectify my issues.
We have been working with Online –access now for 10 years. They have been and still are a very pivotal company in getting us out and seen on the internet. Online-access’s development crew work hard to create many different templates to choose from along with creating a custom template that will fit your needs. They recently did a custom template for us and not only was it GREAT quality, but their fast and speedy turn around was just what we needed to compete in this ever changing HVAC market! No matter who answers the phone at Online-access, you know you will always have a very pleasant experience. Online-Access has always stood behind the services they offer as well as consistently looking for ways to offer more services for their customers to SUCCEED in growing both their business and their SEO needs with services like Nearby Now.
Sarah gets back to me very quickly whenever I contact her for website changes. She is very helpful and our website is very user-friendly and easy to update myself. But if I have any trouble adding something to, or changing something on, our website, I just send an email and Sarah (or one of her team) helps me out.
Colleen was super informative and made Nearby easy to understand.
Josie has always been my go to when I need help with anything. There isn't much she can't solve herself, but if she can't she will find someone who does. And not just hand it off to them. She will stick with it until the problem is soved.
did a great job of answering my questions
I've been with Online-Access for at least 7 years and have never been disappointed with the service and helpfulness of their staff. They are way ahead of the curve with innovation and marketing my business even while I'm busy working. This is an A++ company to do business with. I highly recommend!
Mitch is excellent at helping us keep things current on the website they host for us. When we need to add information, update details or just have a question, we have found them excellent to work with.
I called to have a typo corrected on our website. It was corrected in a short time and I received a call back to let me know the change was completed. Thank!
As a page pilot plus customer it is so rewarding to simply make a phone call to have the website changed or updated and have Mitchell or Josie professionally take the information and accurately perform the request. Smooth and easy makes keeping a website up to date so easy
The whole company is about success
Colleen is always easy to reach and ready to help.
Colleen makes her self available to answer all my questions and with any help I need all the time.
This Application has helped us track more Customer's and holds all techs accountable for Excellent service.
I wish we would have found Nearby Now years ago. We started implementing this process as a daily routine with our service techs. Almost immediately we started seeing an increase of organic SEO rankings in cities that we have had issues being found in. Colleen is amazing at her job. She will make sure that you are trained and using the program properly to see the results you should have for your company. Nearby Now is PRICELESS to us because it gives us real time feed back from our clients, allowing us to continue to Under promise and over deliver to every home owner. Thank you Colleen and Nearby Now!
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On-Line Access is an asset to our company. We consider them a business partner that is helping our company grow. Our online appearance is outstanding in my opinion and most of our customers agree. I've encouraged many of friends who are in the professional service industry like us to contact On-Line Access to receive the same great service our company has. These days it's nice to know that there are other business's that believe in 'servicing the customer' like our company does!
Mitch is a great listener and has been very helpful in getting answers to all of my questions. I've been doing business with Online Access for several years and they always treat my like my business is important to them.
The folks at Online-Access are top-notch. If you're looking for a team of people that are not only well-versed in their field but combine it with professionalism with a huge splash of kindness, you will find it here. We have been with Online-Access for several years now and are looking forward to many more. Their insight, their expertise and their relentless pursuit of excellence keeps them on top of their game.
service and customer relations are second to none Thank you all for all your help